1. Introduction

Phone Master ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phonemastermalta.com or use our repair services at our shop in Ħamrun, Malta.

2. Information We Collect

Personal Information

When you book a repair or contact us, we may collect:

Your name
Phone number
Email address (optional)
Device information (brand, model, issue description)

Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type and version
Operating system
Pages visited and time spent
Referring website
IP address (anonymized)

3. How We Use Your Information

We use your information to:

Process and manage your repair bookings
Communicate repair status updates
Provide customer support
Improve our website and services
Comply with legal obligations

4. Data Storage and Security

We store your data securely using industry-standard encryption and access controls. Booking data is stored in Firebase (Google Cloud) with servers in the EU. We retain your data only for as long as necessary to provide our services.

5. Your Rights (GDPR)

Under EU/Malta data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict data processing
Request data portability

To exercise any of these rights, contact us at phonemaster.mt@gmail.com.

6. Cookies

Our website uses essential cookies required for the website to function properly. We do not use tracking cookies or third-party advertising cookies.

7. Third-Party Services

We use the following third-party services:

Firebase (Google): For booking management and data storage
Google Maps: To display our location on the contact page
Vercel: For website hosting

8. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: phonemaster.mt@gmail.com
Phone: +356 7953 6421
Address: 43 Triq il-Kappillan Mifsud, Il-Ħamrun HMR 1178, Malta